Terms of Service

1. Acceptance of Terms

By accessing or using the Service, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms, and agree to be bound by them. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to modify these Terms at any time, and such modifications will be effective upon posting. Your continued use of the Service after any modifications constitutes your acceptance of the revised Terms.

2. Description of Service

CyberCore provides an autonomous remote monitoring and management platform designed specifically for dental practices. The Service includes:

• Agent Software: Lightweight software installed on your endpoints that monitors system health, security posture, and performance metrics in real time.
• Autonomous Monitoring: Continuous, AI-driven observation of your IT infrastructure with automated detection of issues, anomalies, and security threats.
• Autonomous Remediation: AI-powered resolution of detected issues through a 5-gate safety system that ensures safe, auditable, and reversible actions.
• Dashboard: A web-based interface providing visibility into system health, alerts, remediation history, compliance status, and reporting.
• Decision Journal: A complete audit trail of all autonomous actions taken, including reasoning, context, and outcomes.

The Service is provided on a subscription basis. The specific features, capabilities, and limitations available to you depend on your subscription plan.

3. User Accounts

To access the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain the confidentiality of your account credentials and not share them with unauthorized individuals.
• Promptly notify CyberCore of any unauthorized access to or use of your account.
• Accept responsibility for all activities that occur under your account.
• Not create accounts using false identities or on behalf of individuals who have not authorized you to do so.

CyberCore reserves the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are compromised.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service in any way that violates applicable federal, state, local, or international laws or regulations.
• Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks connected to the Service.
• Interfere with or disrupt the integrity, performance, or availability of the Service or its underlying infrastructure.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the agent software or any other component of the Service.
• Use the Service to transmit malware, viruses, or any other harmful code.
• Resell, sublicense, or provide access to the Service to third parties without our prior written consent.
• Remove, alter, or obscure any proprietary notices, labels, or branding on the Service.
• Use the Service in a manner that could harm, disable, overburden, or impair any CyberCore server or network.

5. Intellectual Property

The Service, including all software, content, designs, trademarks, and documentation, is owned by CyberCore Technologies and protected by copyright, trademark, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

You retain ownership of all data you provide to or generate through the Service ("Customer Data"). You grant CyberCore a limited license to use Customer Data solely to provide, maintain, and improve the Service. We will not access Customer Data except as necessary to deliver the Service or as directed by you.

Aggregated and anonymized data derived from your use of the Service may be used by CyberCore for product improvement, benchmarking, and analytics purposes, provided that such data cannot be used to identify you or your practice.

6. Fees & Payment

• Fees for the Service are as set forth in your subscription order or as published on our pricing page.
• All fees are due in advance and are non-refundable except as expressly stated in these Terms or required by law.
• We may change our fees upon 30 days' written notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.
• If payment is not received within 15 days of the due date, we may suspend access to the Service until payment is made.
• You are responsible for all applicable taxes, except for taxes based on CyberCore's net income.

7. Service Level & Availability

CyberCore will use commercially reasonable efforts to maintain the availability of the Service. We target 99.9% uptime for the dashboard and monitoring infrastructure. However, the Service may be temporarily unavailable due to:

• Scheduled maintenance (with reasonable advance notice).
• Emergency maintenance necessary to protect the integrity or security of the Service.
• Circumstances beyond our reasonable control, including force majeure events.

Specific service level commitments may be included in your subscription agreement or a separate Service Level Agreement (SLA).

8. Limitation of Liability

9. Indemnification

You agree to indemnify, defend, and hold harmless CyberCore Technologies, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service in violation of these Terms.
• Your violation of any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property rights.
• Any data or content you submit to the Service.

10. Termination

Either party may terminate these Terms at any time by providing 30 days' written notice. CyberCore may also suspend or terminate your access immediately if:

• You breach any material provision of these Terms.
• Your account is more than 30 days past due on payment.
• Continued provision of the Service would violate applicable law.
• Your use of the Service poses a security risk to CyberCore or other customers.

Upon termination, your right to access and use the Service will cease immediately. CyberCore will make your Customer Data available for export for 30 days following termination, after which it may be permanently deleted. Sections of these Terms that by their nature should survive termination will remain in effect.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms shall first be submitted to good-faith mediation. If mediation is unsuccessful, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the English language.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Service with a revised "Last updated" date. For material changes, we will make reasonable efforts to notify you via email or through the dashboard. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

13. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and CyberCore regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: No waiver of any provision shall be deemed a further or continuing waiver of that provision or any other provision.
• Assignment: You may not assign these Terms without our prior written consent. CyberCore may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: CyberCore shall not be liable for any failure to perform due to circumstances beyond its reasonable control.
• Notices: Notices under these Terms shall be sent to support@cybercore.one or the email address associated with your account.

14. Contact Us